Customer Service

Hours of Operation:
Monday-Friday, except holidays
Order Management :
9am - 6pm (9h - 18h) ET
Rental Contracts :
9am - 5pm (9h - 17h) ET
30 Day Mask Program :
9am - 6pm (9h - 18h) ET
Repair Status/Warranty Check:
9am - 5pm (9h - 17h) ET

Outside of these hours: 
Please email us at:
Repair Status/Warranty Check:
Order Management:
Email not available
Rental Contracts:
30 Day Mask Program:

Chat support is based in the United States of America. French, Spanish, and Portuguese will be automatically translated for English speaking representatives.
Please do NOT input any patient information or sensitive data on this page.

If you are a patient using a Philips Respironics device and need assistance, please call our Patient Support Team at 1-800-345-6443 then press #.

If you are contacting us about the Medical Device Recall Notification for Continuous and Non-continuous Ventilators please call 1-877-907-7508 for support or visit our website:
  • Chat support is closed until Wednesday at the above hours. For assistance, please call at 1-800-345-6443. We apologize for the inconvenience.

Please do NOT include any patient data or sensitive data on this page.
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