Customer Service

Hours of Operation:
Monday-Friday, except holidays
CO Agreements :
8:30am - 7pm (8:30h - 19h) ET
NAM Order Management :
9am - 6pm (9h - 18h) ET
30 Day Mask Program :
9am - 4pm (9h - 16h) ET
Repair/Warranty Replacement:
Chat not available

Outside of these hours: 
Please email us at:
Repair/Warranty Replacement:
NAM Order Management:
Email not available
30 Day Mask Program:

Chat support is based in the United States of America. French, Spanish, and Portuguese will be automatically translated for English speaking representatives.
Please do NOT input any patient information or sensitive data on this page.

If you are a patient using a Philips/Respironics device, please call our Patient Interaction Team at
1-800-345-6443 then press #, or email them at

If you are contacting us about the Medical Device Recall Notification for Continuous and Non-continuous Ventilators please call 1-877-907-7508 for support or visit our website:

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