Customer Service

Hours of Operation:
Monday-Friday, except holidays
Chat not available
CO Agreements :
8:30am - 7pm (8:30h - 19h) ET
NAM Order Management :
9am - 6pm (9h - 18h) ET
Repair/Warranty Replacement:
Chat not available

Outside of these hours: 
Please email us at:
Repair/Warranty Replacement:
NAM Order Management:

Chat support is based in the United States of America. French, Spanish, and Portuguese will be automatically translated for English speaking representatives.
Please do NOT input any patient information or sensitive data on this page.

If you are a patient using a Philips/Respironics device, please call our Patient Interaction Team at
1-800-345-6443 then press #, or email them at

If you are contacting us about the Medical Device Recall Notification for Continuous and Non-continuous Ventilators please call 1-877-907-7508 for support or visit our website:
  • Chat support is closed until Monday at 8:30am EDT. For assistance, please call at 1-800-345-6443. We apologize for the inconvenience.

Please do NOT include any patient data or sensitive data on this page.
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